UPDATED MARCH 24, 2020
Dear valued participants and patrons,
As a non-profit organization and united cultural community with the ultimate mission to serve people and our community, our highest priority is public health and the prevention of the spread of the Coronavirus. We have been monitoring the situation closely, and the duration of this public health crisis is ultimately still unknown. Needless to say this is an unprecedented challenge for all of us and we appreciate your understanding and patience as we work through this situation together as a community.
Until further notice, the Spartanburg Youth Theatre campus and its facilities will be closed to visitors; however, administrative staff will be on hand to continue basic business operations.
The Spartanburg Youth Theatre staff and board of directors, and the Chapman Cultural Center staff have been working fervently to determine a plan for all upcoming events. Below is an update on upcoming events and programming, and steps patrons can take towards refund options.
Classes have been cancelled for the remainder of the semester.
Regarding payments for classes, we are happy to offer the following options:
Consider donating the remainder of your class cost to the Spartanburg Youth Theatre and receive a tax deduction
Receive a gift certificate equal to the amount of the cancelled classes and use towards a future SYT class or summer camp
Receive a refund covering the cost of the remaining classes that were cancelled. A breakdown of your refund calculation has been emailed to all class participants.
Class participants can let us know how to proceed with their refund by filling out our online form at https://forms.gle/mjXDHg4G9HKjfqa46.
HOW I BECAME A PIRATE
After careful consideration of government mandates and all external factors, we have decided it is in the best interest of the cast, crew, and everyone involved to cancel the upcoming production of How I Became a Pirate. Performances will not be rescheduled.
Individual ticket holders: The Spartanburg Youth Theatre is committed to providing the utmost flexibility for our patrons in light of these circumstances. Regarding refunds to your ticket purchases, we are happy to offer the following options:
Consider donating your tickets, and receive a tax deduction for the total ticket value. We strongly encourage you to consider donating your ticket back to the Spartanburg Youth Theatre.
Exchange your tickets for a Spartanburg Youth Theatre gift certificate that can be used for tickets to a future Spartanburg Youth Theatre performance.
Receive a full refund for the value of the ticket and associated fees
You can let us know how you would like to move forward by either filling out our online form at https://forms.gle/GMWRirCrZdvhRTex6, or contact the Chapman Cultural Center ticket office at 864-542-2787. Due to anticipated volume, we ask for your patience as we address each and every case. For ticket office assistance, please call between 10am-5pm, Tuesday through Friday. You may also email them at firstname.lastname@example.org
Season ticket holders: Since your ticket for How I Became a Pirate was included in your 2019-20 season ticket subscription, which included tickets to all four 2019-2020 shows at a discounted price, we are unable to provide any financial compensation for the cancellation of this production to season ticket holders. However, we would like to provide all current season ticket holders with the following options:
Receive a 25% discount on season tickets for the 2020-2021 season
Receive complimentary tickets to any show in the 2020-2021 season. The number of complimentary tickets you receive will be equal to the amount of season tickets you have for the current season. Vouchers will be available starting August 3, 2020
Consider donating the unused portion of your season membership tickets, and receive a tax deduction letter
You can let us know how you would like to move forward by either filling out our online form at https://forms.gle/n8oBgMFW2x881GC58, or contact the Spartanburg Youth Theatre at 864-585-8278.
We are so sorry to have to take this action, as we know the arts are a great healer and reduce stress in times of crisis. This has been an extraordinarily difficult decision, but we believe it is the right thing to do to protect the health and well-being of our patrons, staff, and community of artists. We value your participation in the arts and the programming at the Spartanburg Youth Theatre, and hope that you will return for future activities with our organization.
Youth Theatre Director